A very close friend of BMC Atrium sure is BMC Remedy.
Do you plan to participate to the yearly event in San Jose, California? (in October, see details on http://www.wwrug12.com/)
Should you need to know more about WWRUG, here is a quick video overview of WWRUG11:
I am definitely looking forward to F2Fing with you there!Posted in Uncategorized | Leave a comment June 15, 2012
Posted by Eric Holman on Jun 14, 2012 11:17:41 AM
From John Hawkins, Chief Services Architect, Cloud Computing
Make no mistake that cloud computing is one of the most frequently used terms to describe the future state of IT. Cloud is marketed to consumers, to IT departments, to business and government – all as a way of reducing costs and improving productivity. The challenge IT has is debunking myths and misconceptions about cloud, and building a solution that provides real value to the organization. The bottom line is that cloud solutions, whether public, private, or hybrid, can provide real value to any organization. The question is where do you start?
Consumers and industry alike know they can benefit from a cloud solution, providing greater pressure on IT departments to develop immediate solutions that are cloud-centric. Failure to take action creates increasing fear that competitors are moving ahead, potentially costing companies valued customers and ultimately losing revenue or market share. CIO’s today are facing significant hurdles to develop a cloud strategy that meets the needs of the business including:
- Formulating a strategy with clear goals and measurable metrics to track success
- Evaluating and examining the capacity requirements, costs and benefits of a long-term cloud solution
- Clearly defining the needs of the customers within the context of the business
Creating a clearly defined cloud strategy is a way to demonstrate to your customers that you have put time and effort into understanding this new archetype. By creating a sound strategy you will be perceived as a thought leader for cloud, something your customer is looking for. The cloud strategy is essentially a plan that defines the vision for aligning IT and business requirements in this new paradigm. If you are providing a private cloud it will be important to be able to articulate the qualitative and quantitative reasons for investing in a cloud strategy. To back the business case you will need to have technical reference architectures that showcase to the core stakeholders how you plan on supporting their vision for the business.
Cloud is not just about infrastructure but about the applications that are deployed, so you should include a plan for supporting these applications as part of an overall strategy. The final element is a Cloud Solution Adoption Plan. With a comprehensive plan in place you can clearly show how you can help achieve measureable business goals.
Building a cloud strategy is important for any organization, but the work does not stop there. A cloud strategy is dynamic. As the technology and use cases change, it is imperative to show value to your customers and position your organization as a thought leader in the cloud. The first step to building your strategy is awareness. You are aware that cloud is a factor for the near term. You are aware that your customers are looking for cloud solutions to improve the user experience, and you are aware that if you do not have a position on cloud you run the risk of falling behind the competition.
The time to start your Vision for cloud is now! Learn more by reading the Cloud Solution Planning Workshop Datasheet.
John M. Hawkins is the Chief Services Architect for Cloud Strategy & Planning at BMC; he helps clients create the future state Vision/Strategies and Roadmaps to help them realize that vision.Posted in Uncategorized | Tagged cloud, cloud_computing, cloud_consulting, cloud_planning, cloud_planning_workshop, cloud_strategy | Leave a comment April 4, 2012
Be sure to check out… “IT Service Management: Choosing the Right Solution“, a how-to guide to finding the best ITSM system for your business.
It covers a wide variety of topics, including:
- Pros and cons to both SaaS and on-premise solutions
- ITIL considerations
- Future-proofing your solution
- Easing customer transitions
- Analytics and reporting
In addition to a great read, you’ll find customer insights from businesses at all stages of ITSM maturity, checklists to help narrow down your choices, and tips and tricks on evaluating vendors.
It’s all included – get your how-to guide today.Posted in news, Tech Tips | Tagged IT Service Management, itsm, SaaS, service catalog, software as a service, tips and techniques | Leave a comment January 24, 2012
Posted by Adrian Long Jan 23, 2012
This is a crosspost, duplicated from discovery.bmc.com
Picture the scene: You’ve upgraded to a new version of ADDM, expecting a whole bundle of new features. You fire up a browser, log in to your appliance and fire up the dashboard, only to see… a complete absence of the shiny new bits. You go and check, and see that, yes, the upgrade did actually happen. But the new dashboard widgets just aren’t there. They’ve not shown up, and you feel lied to because stuff that’s supposed to be easy seems to lack a convenient jumping off point.
“Surely the ADDM team wouldn’t have just forgotten to give us a place to start?”, you think to yourself.
Well, you’re correct – one of the things we’re quite keen on is giving people clear and simple jumping off points for any new features. We like putting new features and components in the UI in places where you’ll already be looking. So that when you’re trying to do something, you’ll easily find the new user interface components that can help you. The natural instinct to think “hang on, that wasn’t there before” is a good thing when it comes to trying to encourage our users to explore and experiment with new features. It makes people curious, so they investigate and mess about with things until they understand what they do.
But sometimes, the new stuff just doesn’t show up for some people. They hear about it, and see it in the new videos, but it all remains curiously absent from their appliance’s UI. If you’re one of those people, the chances are that you’ve got some customization in place that’s stopping the new stuff from appearing. At some point, somebody has written some custom report definitions that override the normal dashboard channels. Because we respect those customizations across the upgrade process, It’s possible that new things might not appear because doing so would overrule your customization.
This recently came up as a topic in the discovery.bmc.com forum, and it looks like an issue which is only going to get more common as the product advances. So I thought it was something worth talking about a little, just to make sure you don’t lose out on the new stuff.
Now, the best advice from the forum thread doesn’t come from me, but from Mark Wilkinson, so I’m just going to quote him here on how to rectify this:
If you are not seeing the new Application Mapping channel, I suspect that you are on an upgraded appliance, and at some point a customised definition of the Applications page has been created, which is therefore overriding the current page layout.
Take a look in /usr/tideway/data/custom/reports and look for a definition in one or more of the reports definition files with a .xml suffix. It might look something like this:
<page name=“ApplicationHome”> <channel>Applications.Channel.Summary</channel> <channel>Impact.Channel.ApplicationImpact</channel> </page>
If there is something like this, it is overriding the defined UI and hiding any product updates. There may be other page definitions too, doing the same thing.
The content of data/custom/reports is all customisation; if you don’t know what it’s customising, you could start by moving all the xml files somewhere else and restart the services, which will return everything to default, and therefore reveal the current UI. Then if necessary, you can selectively re-apply any required customisations.
We’ll investigate how we can at least detect and highlight any potential overrides like this during upgrade, though it probably won’t make the next release.
To close off, I’d like to reiterate Mark’s parting comment. It might not happen straight away, and I can’t comment on when you’ll see any changes, but we’re going to look into how customizations like this interact with upgrades. If you have any thoughts on that, feel free to let us know.
In the next weeks, tech tips will be shared about Atrium Dashboards & Atrium Analytics.
This first post is an introduction, transcript of a conversation with Jim Wilson.
[Matt] Hi Jim, I’m thrilled to have you on this Blog
[Jim] Sure, I’ve been helping out in a reactive fashion for the last years, great to have the opportunity to proactively share now!
[Matt] So what’s the overall status on Dashboards and Analytics ?
[Jim] Well, version 7.6, actually Analytics 7.6.04 and Dashboards 7.6.03. One of the cool things that happened this past year is Atrium SSO, enabling seamless in-context cross-launch for users between Dashboards, Analytics and AR System mid-tier, without any new login screen.
[Matt] Indeed, using the whole solution is very easy to use, I saw great feedback about this.
[Jim] Yes, Remedy ITSM is already very famous for its breadth and depth. This seamless capability gives amazing Decision Support capabilities, far more productive and actionable than poor pivot tables for example.
[Matt] Yeah, Dashboards and Analytics sure give a tactical and strategic approach, that I enjoyed these past years. Anything else about Dashboards & Analytics?
[Jim] Too many things to list them all. One that comes to mind: the 7.6.04 release of Analytics now contains a Cloud Universe for our Cloud Lifecycle Management users, enabling a tactical/strategic BI on managing clouds.
[Matt] Sounds cool. Bigger question: Jim, what do you plan to share in these Blog posts?
[Jim] Many lessons learnt these past years: Install tips, but also Tips for Users, Best Practices for Administrators, Tips for Power Users, and more!
[Matt] Very exciting!! In the meantime, where should the community look at to share achievements, find resources, and ask questions if needed?
[Jim] The community can go on Atrium Dashboards and Analytics, they’ll find good resources, and many users who share their experiences, and help out when questions are asked.